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Apple contacted... yet another box in 24 hours... - IBNeko's Journal-Nyo~!
ibneko
ibneko
Apple contacted... yet another box in 24 hours...
*sigh*

Got to a higher tier of support this time. As well as a direct number to the technician. Hurrah, I guess...

I love the difference between the basic tier of support and the next step up.
First tier:
Smiling, happy voices who are very polite and careful and keep you informed of everything they're going to do - with nearly no cases of silence.
Second tier:
Pretty much follows the geek way of communicating - not much troubleshooting in this case, but much more direct and too the point.

He also said he'll request more be replaced this time. Meh. Time to back up data again, even though there's pretty much no reason why the hard drive would be replaced.

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Comments
porsupah From: porsupah Date: September 10th, 2007 08:43 pm (UTC) (Link)
Given the way you seem to be the Death of Laptops, perhaps you could advertise your services on Craigslist, if someone needs to replace theirs under AppleCare or contents insurance. I suppose you'd need to establish the period of contact necessary, but that seems to be in the order of a few days.

Or you could become Apple's ultimate test rig for development prototypes..
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