Got to a higher tier of support this time. As well as a direct number to the technician. Hurrah, I guess...
I love the difference between the basic tier of support and the next step up.
Smiling, happy voices who are very polite and careful and keep you informed of everything they're going to do - with nearly no cases of silence.
Pretty much follows the geek way of communicating - not much troubleshooting in this case, but much more direct and too the point.
He also said he'll request more be replaced this time. Meh. Time to back up data again, even though there's pretty much no reason why the hard drive would be replaced.